I am impressed.
So totally impressed, that I have not even paused between opening the box and making my discovery, and racing over here to type it up.
What’s that you say? Back up a bit?
It’s just that I am excited. I am so. very. impressed.
In 2005, we replaced the kitchen as part of the renovations in our previous home. I had waited a loooong time for my new kitchen, and I wanted everything in it to be quality, practical and matching. So I used some savings and bought myself many goodies – like new chef knives, new flat ware, new cutlery and crockery… and a full set of spanking new copper bottomed Esteele cookware.
In the last few years I had a real issue with the bigger of the pots. As I would turn the pot to pour off hot water or pour out hot fluids, the silicon covering on the handle would twist and the pot would remain facing upright. It would take quite manoeuvre to drain off fluids or pour out the content.
I did not pay good dollars to buy Italian made cookware just to have this happen. When the problem extended to the second in size pot, I took action.
I rang the parent company, who advised me they were aware that this was an issue and that the handles could be replaced. It was easy to do, they told me, and I could do it myself. They would send them immediately. No charge. Of course.
So they sent me the handles and I looked at the pots and knew that this wasn’t going to happen. For the pots I had, had little nubs covering the attachment points and I could not see how to remove them.
Another call to the parent company advised me that the pots *I* had purchased were recalled in 2003 (???) and that the handle they sent me were for the pots available from 2006 – 2009.
And at the time of the call, in March 2009, a whole new range was being released. However, I returned all the pots to the head office in Sydney, they would replace the handles for me and have them back to me in 7 days. That way I could be sure no further problems would arse in any of the handles. Well, I like to cook and I seem to procrastinate a lot, and before I knew it, it was September.
You know what happened in September.
We sold up and moved house.
Since then, every time I go to use the blasted pots I am reminded of the need to return them to have the handles replaced. But what would I use to cook with for the duration?
Last week, after burning my arm, I caved. I packed the complete set and the extra handle they had sent and shipped them ALL back to Sydney COD. Masses of tape and bubble wrap later, I discharged by mega box – pleased with my ability to get it done - only to see I had forgotten to include the cover letter reminding them of wo I was, who I had spoken to, and all the little details I thought I should include to have these handles replaced without cost. After all, it was an annum ago.
Today, I arrived home from work, to find a massive box on the porch.
Inside, a whole, complete, NEW set of Esteele cookware from the current range.
Can you see why I am impressed?