When a certain hair product I just lerve was discontinued, I was unimpressed.
(Why do companies DO that to perfectly useful, working products?)
When a colleague suggested using this company to find it, I was intrigued.
When the product appeared on this company’s website, I was elated.
So elated, I entered details and ordered 2 jars.
I chose to do a direct deposit for payment.
Following their instructions carefully, I made the transfer and emailed them to the proof of payment.
That was on January 30. They sent me an email confirmation of my order.
On February 10 I emailed them, asking for confirmation of payment. They sent me a computer generated response (the same email) confirmation of my order.
On February 14 I replied to the COO and requested a confirmation of payment, again. Once again, I received a confirmation of my order.
On February 17 I I emailed asking where my products were and how long delivery would take, given over 2 weeks had passed. I received an emailed confirmation of payment. (!!)
On February 20 I replied to the COP and once again requested details regarding my product. I received a confirmation of order – again.
It’s now February 26.
I still have no product.
I still have no personal correspondence. No personal salutation, no personal response, not even a ‘Dear Rhu’.
I still have no replies other than computer generated replies.
I am unimpressed, oh “Beaute Spot of Mine” and probably won’t return, if I do ever get my product.
Do you shop online? Good experiences or bad? I
I’d love to know.
(And WHERE can I buy discontinued beauty products, anyone?)